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FLASH RESPONSE AI
Effective Date: October 8, 2026 • Last Updated: October 8, 2026
1. Who We Are and What These Terms Cover
By using the Site, contacting us, or purchasing our services, you agree to these Terms. If you do not agree, please do not use the Site. Our services are intended for businesses. If you use the Site or purchase services on behalf of a company, you confirm that you have authority to bind that company, and “you” includes that company. Contact: Risen Systems LLC, d/b/a Flash Response AI, Miami-Dade County, Florida. Email: victordoesai@gmail.com.
2. Our Services
Flash Response AI designs, installs, and manages AI-driven customer-response systems for HVAC and other home-service businesses. Our offerings are organized in tiers: Tier 1 — Missed Call Rescue (currently available): automated AI text-back for missed calls and basic lead capture. Tier 2 — Full AI Front Desk (planned): Tier 1 plus an AI chatbot, review automation, and CRM lead routing. Tier 3 — Complete Growth System (planned): Tier 2 plus an AI voice receptionist and ad management and lead-generation support. Tiers 2 and 3 are planned offerings, not a promise of availability, and may be changed, delayed, or discontinued. The exact scope, deliverables, and fees for your engagement will be set out in a written proposal, order form, or statement of work (“Order”). If an Order conflicts with these Terms, the Order controls for that engagement.
3. No Guarantee of Results
We build tools intended to help you respond to leads faster. We do not guarantee any particular outcome, including the number of leads captured, appointments booked, jobs won, revenue earned, or return on investment. Results depend on factors outside our control, including call volume, pricing, staffing, local demand, seasonality, and your team’s follow-up. Any examples, projections, or case studies are illustrative only.
4. Fees, Billing, and Payment
Fees are stated in your Order. Published tier pricing is subject to change and does not bind us until an Order is accepted. Setup fees are due [at signing / before work begins]. Monthly fees are billed in advance on a recurring basis to the payment method on file until cancellation. Unless your Order says otherwise, usage-based third-party costs, including SMS, voice, AI usage, or ad spend, are [included in the monthly fee up to reasonable usage limits / billed to you at cost]. Advertising spend is paid directly to the ad platform. Amounts unpaid more than [10] days after the due date may result in suspension. Fees do not include applicable taxes. Setup fees are non-refundable once work has begun; monthly fees are non-refundable for any billing period already started, except where an Order states otherwise.
5. Term and Cancellation
Unless your Order says otherwise, monthly services renew automatically each month. You may cancel by emailing us at least 7 days before your next billing date. Cancellation stops future charges but does not entitle you to a refund of amounts already paid. We may suspend or terminate services immediately if you breach these Terms, fail to pay, or use the services unlawfully or in a way that puts our systems, accounts, or other customers at risk.
6. Founding-Client Pilot Offers
From time to time we may offer discounted or waived fees in exchange for a testimonial, case-study interview, or permission to use your results in our marketing. Those terms will be set out in your Order. After any pilot period ends, standard pricing applies unless you cancel before the pilot period ends. If you agree to be featured in marketing, you grant us a non-exclusive license to use your name, logo, or an anonymized description, testimonial, and non-confidential results for that purpose.
7. Your Responsibilities
You agree to provide accurate information and timely access to phone numbers, accounts, CRM, and other systems we need. You must use the services lawfully and obtain all consents required to contact your customers and leads. You are responsible for required consent and disclosures under the TCPA, Florida Telephone Solicitation Act, CAN-SPAM, carrier rules such as A2P 10DLC registration, and similar laws, and for honoring opt-outs such as STOP replies. You must maintain required licenses, insurance, and permits; review AI scripts, messages, and workflows; and keep account credentials secure.
8. Acceptable Use
You may not use the Site or services to violate any law or third-party right; send spam, deceptive, harassing, or unlawful messages; impersonate a person or business; transmit malware; access systems or data without authorization; reverse engineer or scrape the Site; interfere with the Site’s operation; or use the services to provide emergency response or other safety-critical functions.
9. AI-Specific Terms and Disclaimers
AI and automation may produce inaccurate, incomplete, or inappropriate responses, misunderstand callers, or fail to deliver or process a message. We configure and test systems with care, but cannot guarantee every response is correct or appropriate. The services are not designed to handle emergencies. You are responsible for configuring and communicating appropriate emergency instructions, including directing customers to call 911 or the gas utility where appropriate, and for reviewing after-hours and urgent-request handling. You remain responsible for required disclosures about automated messaging or AI-assisted communications, and for your business decisions, quotes, scheduling, and customer communications. AI outputs are not professional, legal, or technical advice.
10. Third-Party Services
Our services rely on third-party platforms, including automation and CRM software, telephony and messaging providers, AI model providers, and hosting providers. Their outages, changes, pricing, or restrictions may affect the services. We are not responsible for third-party services we do not control. You may be required to accept third-party terms to use certain features.
11. Intellectual Property
The Site and its content, including text, graphics, logos, the Flash Response AI name, and design, are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Site and services for internal business purposes during your engagement. We retain ownership of pre-existing tools, templates, scripts, methods, workflows, and know-how. You retain ownership of your data, customer lists, brand, and content. Unless an Order says otherwise, you receive a license to use configured scripts and workflows for as long as you remain a customer.
12. Confidentiality
Each party will protect the other’s non-public business information disclosed in connection with the services, use it only to perform or receive the services, and not disclose it except to personnel and service providers who need it and are bound to protect it, or as required by law. This does not apply to information that is public, independently developed, or lawfully received from a third party.
13. Data and Privacy
Our collection and use of personal information is described in our Privacy Policy, which is part of these Terms. When we process your customers’ or leads’ information on your behalf, you remain responsible for that data as the business that collected it. We will handle it as your service provider, using it only to provide the services, secure and improve our systems, and as the law requires. If you need a separate data processing agreement, contact us.
14. Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE; THAT MESSAGES OR CALLS WILL ALWAYS BE DELIVERED OR ANSWERED; OR THAT AI OUTPUTS WILL BE ACCURATE.
15. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, FLASH RESPONSE AI, RISEN SYSTEMS LLC, AND ITS OWNER, MEMBERS, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, LEADS OR JOBS; LOSS OF DATA; OR BUSINESS INTERRUPTION. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THE SITE OR SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICES IN THE [THREE (3) / TWELVE (12)] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so some limits may not apply.
16. Indemnification
You agree to defend, indemnify, and hold harmless Flash Response AI and Risen Systems LLC, and their owner, members, and agents, from claims, damages, fines, and expenses, including reasonable attorneys’ fees, arising from your breach of these Terms; violation of law; the content or instructions you provide; failure to obtain required consents; or unauthorized use of the services.
17. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-laws rules. The state and federal courts located in Miami-Dade County, Florida, have exclusive jurisdiction over disputes arising from these Terms, the Site, or the services. Before filing a claim, each party agrees to try in good faith to resolve the dispute informally for at least 30 days after written notice. TO THE EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL.
18. Changes, Notices, and General Terms
We may update these Terms from time to time. Changes take effect when posted with a new “Last Updated” date; for active customers, material changes to paid services will be communicated by email. Continued use after changes means you accept them. If any provision is unenforceable, the rest remains in effect. Failure to enforce a provision is not a waiver. You may not assign these Terms without written consent; we may assign them in connection with a merger, sale, or reorganization. These Terms, together with any Order and the Privacy Policy, are the entire agreement on their subject matter. Neither party is liable for delays caused by events beyond reasonable control, including telecom, internet, or third-party platform outages. Notices to us should be sent to the email above.